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We are looking for a dynamic Process Trainer from the Fintech sector to join our training team. You will lead a 15-day intensive training program for a major voice process. Your goal is to equip recent hires with domain knowledge, customer handling skills, and compliance rules.

Key Responsibilities

- Deliver Training: Conduct the 15-day onboarding and process training for voice agents.
- Fintech Domain: Teach concepts like digital payments, lending, wallets, and financial regulations.
- Voice Coaching: Train on communication, active listening, empathy, and objection handling.
- Assess Performance: Run daily quizzes, mock calls, and final throughput assessments.
- Feedback & Throughput: Provide constructive feedback to bridge skill gaps and ensure high certification rates.
- Reporting: Maintain training batches, attendance records, and daily performance dashboards.

Required Skills

- Fintech Experience: Minimum 2 to 4 years training experience in a Fintech or BFSI voice process.
- Voice Expertise: Strong command over English and Hindi
- Training Methodologies: Proven ability to manage a strict 15-day training timeline effectively.
- Soft Skills: Deep understanding of customer service metrics (CSAT, FCR) and call monitoring.

Education

- Graduation in any stream (Commerce or Finance background is a plus)

Recruitment Fraud Warning & Disclaimer KreditBee is committed to maintaining a transparent, fair, and secure recruitment process. We have become aware of fraudulent individuals and entities falsely claiming to represent KreditBee and offering fake employment opportunities.

Please note that KreditBee never asks candidates to pay any money for registration, training, certifications, security deposits, or any other purpose at any stage of the recruitment process. All official recruitment communications are sent through verified company email domains, primarily @kreditbee.in,



@krazybee.com, and @kbnbfc.in. Candidates are advised to verify the sender's email address before responding to any recruitment-related communication.

KreditBee does not conduct recruitment through unofficial email addresses or request payments.

If you receive a suspicious job offer, interview invitation, or recruitment-related communication claiming to be from KreditBee, do not make any payment or share sensitive personal or financial information. We encourage you to verify the authenticity of the communication through our official careers page or by contacting us at [email protected]

Disclaimer: KreditBee shall not be responsible for any loss, damage, or claims arising from fraudulent job offers or recruitment communications made by unauthorized individuals or entities falsely representing the company. Candidates should exercise due diligence and verify the authenticity of all recruitment-related communications before taking any action.

This is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed.

Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice.

Data Utilization Disclaimer

By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law.

📌 Process Trainer (Bengaluru)
🏢 Krazy Bee Services
📍 Bengaluru