Seeking a highly experienced Operations Delivery Leader to join our team in the PC Insurance domain Auto Others. The ideal candidate will have extensive experience in operations management, delivery, and transformation, with a strong focus on the US and other global markets. This role requires a strategic thinker who can manage large-scale operations, develop innovative solutions, secure significant deals and focus to grow business further.
Primary Skills
Position Purpose and Responsibilities
Oversee and manage delivery operations of p operations for various clients within the Property and Casualty Insurance Domain.
Lead a team of 200+ FTES and focus to grow further
Develop and implement effective operational strategies.
Oversee the end-to-end delivery of solutions, from account setup to execution.
Act as a subject matter expert for the bid team, focusing on securing large and strategic deals.
Ensure compliance with relevant policies, jurisdictions, and new amendments.
Work on RFP/RFI submissions to secure current business opportunities.
Collaborate with cross-functional teams to drive operational transformation initiatives.
Stay updated with industry trends and best practices in operations management.
Strategic/senior level customer engagement
Impart strategic direction, conceptualize, and drive strategic initiatives, collaborate with other teams and resolve issues.
Managing PL of the portfolio.
Monitor people utilization, grade mix, location mix. Prepare utilization forecasts and identify and drive proactive actions
Leverage technology to build efficiency and transformation focused
Secondary Skills
Essential skills and experience
20+ years of experience in the PC Insurance industry, with a minimum of 10-12 years in operations management, delivery, and transformation.
Proven track record of managing extensive operations and delivering successful solutions.
Strong understanding of the PC Insurance industry Auto Others.
Experience working in the US and global markets.
In-depth knowledge of policies, jurisdiction, and new amendments.
Excellent communication and leadership skills.
Identify opportunities for enhancements
Certification in operations management or related fields is a plus.
Strong people management and development skills
Result oriented
Experience of cost / utilization/account of similar size
Experience in budgeting and forecasting
Demonstrated transformation and project management experience
Align focus with leadership and organizational growth
Experience of significant organizational change management and driving initiatives with multiple function touchpoints / multiple stakeholders
EducationGraduation in any field
MBA preferred
📌 P&C Insurance Professional (Noida)
🏢 Capgemini
📍 Noida
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