Roles and Responsibilities :

- Experience in handling complex support related requests related to One identity manager. Act as an escalation point for issues that cannot be resolved by L1 Team Experience in providing knowledge transfer and training to Junior staff or other team members.

Create and maintain technical documentation Good understanding about JML Process, workflows.

Positive understanding about RBAC, Dynamic Group concepts. Incident Management:

Experience in solving the issues in mentioned SLA timeline by the client Good knowledge in SQL Experience with 1IM tools like Job Queue, report editor, Synchronization Editor. Ability to bring recent ideas and complex technical matters to resolution and display judgment to situations as they arise for projects. Prioritize tasks, meet schedules Self-motivated with excellent organizational skills Display analytical skills to complex problems Display in-depth knowledge of the underlying technology,



assesses user satisfaction and the effectiveness of technology and recommends changes as needed.

Ability to manage small projects for IDM application consumption. Coordinates the work efforts of others toward the timely completion of projects. Identifies other job functions or people needed, develops a schedule of what is needed, and incorporates the priorities of others in planning and managing project completion.

Decision

Making/Problem Solving Analyzes small to complex problems Knowledge in Ping Federate / DUO is an advantage

Job Requirements :

- 3+ Years of experience in One identity Manager
- Experience with 1IM tools like Job Queue, report editor, Synchronization Editor.
- Experience in handling complex support related requests related to One identity manager.

📌 One Identity Manager, Analyst (Bengaluru)
🏢 Gallagher
📍 Bengaluru