We are looking for a responsible and communication-focused HR & CRM Executive to join our team. The candidate will be responsible for handling basic HR activities, employee coordination, customer communication, and maintaining CRM records.
Key Responsibilities
- Handle day-to-day HR and administrative activities.
- Manage employee attendance, records, and basic documentation.
- Coordinate with employees regarding HR-related requirements.
- Handle customer calls, WhatsApp messages, and follow-ups.
- Maintain and update customer and lead information in the CRM system.
- Follow up with leads and existing customers.
- Coordinate with the sales and marketing team.
- Prepare basic reports and maintain records.
- Ensure timely follow-ups and proper communication with customers.
- Handle multiple tasks and maintain daily work updates.
Requirements
- Minimum 1 year of experience in HR, CRM, customer support, or a similar role.
- Good communication and interpersonal skills.
- Basic knowledge of CRM software.
- Good knowledge of MS Excel / Google Sheets.
- Positive follow-up and coordination skills.
- Ability to handle customer queries professionally.
- Organized, responsible, and detail-oriented.
- Ability to work independently and as part of a team.