Group Company: AU Small Finance Bank Limited

Designation: Money Officer

Office Location

Position description: Handle front-desk banking operations, ensure timely service delivery, and resolve customer queries efficiently. Support sales through product promotion, need identification, and cross-selling of banking services.

Primary Responsibilities

- 1. Accept and process retail/commercial deposits, withdrawals, loan payments, and CASA account transactions. 2.Maintain and reconcile cash drawer in accordance with bank policies, ensuring accuracy in cash handling and periodic check batching. 3.Buy/sell currency from the vault as needed to maintain adequate cash levels.
- Assist with ordering, receiving, verifying, and distributing cash; manage excess cash and mutilated currency handovers.
- Count, package, and reconcile currency and coins as per bank standards.
- Support dual-control procedures during cash transactions and vault operations.
- Handle teller functions related to safety deposit locker access.
- Ensure all financial transactions comply with operational and regulatory guidelines.

Additional Responsibilities

- 1. Maintain strict confidentiality of customer and bank information.
- Answer customer queries and direct unresolved issues to appropriate departments.
- Participate as a team player in daily operations, coordinating workflow to ensure efficiency.
- Support branch operations such as bank opening/closing and general customer service.
- Represent the bank positively to customers and maintain strong qualified relationships.
- Guide customers on digital banking options and assist in onboarding them to digital platforms.
- Contribute to customer experience enhancement through proactive service and assistance.
- Maintain and update customer traffic surveys for operational and service improvement.

Reporting Team

- Reporting Designation:
- Reporting Department:

Educational Qualifications Preferred

- Category:
- Field specialization:
- Degree:
- Academic score:
- Institution tier:

Required Certification/s

Required Training/s





Required Work Experience

- Industry: BFSI/Telecom/Any Industry
- Role: Executive/Officer
- Years of experience: 6 to 7

Key Performance Indicators: Cash Handling Accuracy, Transaction Volume, Teller Balancing Rate, Customer Service Score, Average Transaction Time, Cross-Sell Conversion Rate, Compliance Adherence, Queue Time Management, Documentation Accuracy, Digital Banking Support, Dual Control Compliance, Report Submission Timeliness Required Competencies: 1. ownership and accountability for results 2. Customer-centric mindset and actions 3. adept at handling digital business apps and software 4. hard work and detail-orientation 5. eager to learn and grow as a banking professional 6. positive mindset, ethical and high integrity 7. Bias for Action and Urgency

Required Knowledge: 1. Product/domain knowledge 2. Familiarity with Digital applications 3.

Target Market

Knowledge - Local Area geography familiarity 4. Ability to do detailed data collection/recording

Required Skills: 1.

Professional

Communication - Regional language proficiency, verbal and written fluency, soft-spoken 2.

Relationship

Management - Client-Centric Approach, respectful 3. Business tact & Negotiations - resolving Conflict

Required Abilities

- Physical: 1. Physical fitness 2. Mental agility 3. Ability to do extensive field travel/work 4. Ability to handle work pressure and demanding clients
- Other: 1. track record of past employment 2. Positive reference check and clear civil report

Work Environment Details: 100% - Office

Specific Requirements

- Travel: Low
- Vehicle:
- Work Permit

Other Details

- Pay Rate:
- Contract Types: Permanent
- Time Constraints: Flexibile workhours as per business requirement
- Compliance Related: 1. Aherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
- Ensure adherence to all bank policies, procedures, and regulations.
- Conduct regular audits of tellers' currency for accuracy and compliance.
- Union Affiliation:

📌 Money Officer (Bengaluru)
🏢 AU Small Finance Bank
📍 Bengaluru