Key Responsibilities

- Client Relationship Management: Build and maintain strong relationships with client stakeholders, strategic partners, and business contacts through regular and professional communication.
- Business Communication: Draft professional emails, client follow-ups, meeting agendas, minutes of meetings, proposals, and other business correspondence.
- Project and Stakeholder Coordination: Coordinate with project managers, client POCs, marketing teams, and internal stakeholders to ensure timely completion of agreed deliverables and action items.
- CRM and Database Management: Maintain accurate client, prospect, and partner records in HubSpot CRM, Excel trackers, and other internal databases.
- Email Outreach and Campaign Management: Use HubSpot and Mailchimp to execute targeted outreach campaigns, schedule communications, manage contact lists, and nurture client and partner relationships.
- Client and Partnership Outreach: Support outreach to prospective clients, alliance partners, and business partners through emails, follow-ups, and coordinated communication campaigns.
- Operational Tracking: Maintain trackers, monitor timelines, follow up on pending items, and ensure that client and internal commitments are completed on time.
- Reporting and Insights: Prepare dashboards, MIS reports, campaign performance reports, and management updates covering engagement, open rates, click-through rates, responses, and follow-up status.
- Marketing Coordination: Coordinate with marketing, content, design, and digital teams for website updates, campaigns, brochures, presentations, and other marketing initiatives.
- Feedback and Process Improvement: Gather client feedback, identify improvement opportunities, and coordinate with internal teams to enhance client experience and operational efficiency.
- Research and Strategic Support: Conduct basic market, client, competitor, and partnership research and support management on business development and strategic initiatives.
- Independent Execution: Take ownership of assigned tasks,



exercise sound judgment, prioritize work independently, and drive activities to completion with limited supervision.

Qualifications and Skills

- Experience in customer success, account management, client servicing, business development coordination, marketing operations, or a similar client-facing role.
- Hands-on experience with HubSpot, Mailchimp, CRM platforms, email marketing automation, and customer engagement tracking.
- Excellent written and verbal English communication, particularly professional email drafting.
- Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Google Workspace.
- Ability to maintain databases, trackers, dashboards, and MIS reports accurately.
- Strong stakeholder management, follow-up, coordination, and organizational skills.
- Ability to work cross-functionally and drive initiatives to completion.
- Proactive approach, high ownership, attention to detail, and ability to work independently.
- Experience working with U.S.-based clients or international stakeholders is preferred.
- Experience in accounting, tax, consulting, outsourcing, or other B2B qualified services would be an added advantage.
- This will be a work-from-office role.

Why AKM? AKM Global is a leading tax and consulting firm headquartered in India, with a strong and growing international footprint. Backed by over four decades of expertise, we offer end-to-end advisory and execution services across a broad spectrum, including M&A;, India entry strategy, transaction advisory, valuation, transfer pricing and tax litigation. With a team of around 700+ professionals, we partner with Fortune 500 companies, multinational corporations, high-net-worth individuals, and innovative startups to provide strategic and future-ready solutions.

We are consistently ranked in the World Tax Guide and World Transfer Pricing Guide by the International Tax Review (ITR) - a recognition of our technical excellence, global standards and industry leadership.

Website: http://www.akmglobal.com

LinkedIn Profile - https://www.linkedin.com/company/akmglobal/

📌 Marketing & Customer Success Specialist (Gurugram)
🏢 AKM Global
📍 Gurugram