Role Title

Manager NSA FLX Collection Team

Location

West ( Pune )

1. Organization Structure

Head Billing , CNC >

- Head Carrier &
- FLX Collections>
- Head FLX Collection >
- West NSA Lead

1. Job Purpose (In one or two sentences)

This position is responsible for managing Receivables with a view to minimize bad debts covering VIBS receivables –FLV &

- FLD (Multiple Products) along with suitable process improvement. Is also accountable for Payment Posting, Reconciliation, GST issues, Recovery . Should have B2B collection experience of 5-10 years

1. Key Accountabilities / Key Result Areas (Max 5)

- Achievement of Business KPIs of VIBS CNC through various measures

- Collection and Bad Debts KPI achievements

- Cross functional coordination to achieve organisational goals s

- Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency

- Timely resolution of dispute through cross functional teams

- Account Receivable Reduction

- Collection back office management to support collection processes

- Ensure Process Compliance

1. Core Competencies, Knowledge, Experience, Technical / Skilled Qualifications (Max 5)

- Target Oriented Approach

- Competent professional having experience in handling processes like collection,



payment reconciliation, TDS reconciliation and GST

- Identify and investigate discrepancies and resolve with cross functional departments

- Managing entire collection life cycle management of customer

- Risk assessment and analytics

- Receivables management (Collection expertise), active &
- Deactive

- Expert in B2B and Large account management and have experience of handling large accounts Pan India

- Sound in Process / systems knowledge / experience

- Strategic thinking ability and good data analysis skills

- Excellent Communication Skills and presentation skills

1. Key Performance Indicators (Max 5)

- Billing Vs Collections – VIBS PORTFOLIO

- Bad Debts

- Digital Promotion

- HSW Compliance

1. Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.

- Bad debts Enterprise

- Cash Collection

- AR reduction

1. Risks, Challenges, Job Context (Short Description)

- The job involves to ensure timely collection from customer, required co-ordination and follow-ups with Cluster Team /VIBS Finance /Segment team /EBO/ for Collections related activities, Reducing Bad Debts, and Account Receivables through Proactive, Reactive and Predictive approach.

📌 Manager - Regional Collection (Mumbai)
🏢 Vodafone Idea
📍 Mumbai