Role description

Salesforce Business Analyst

Hiring Location: Kochi/Trivandum/Gurgoan/Noida / Bengaluru / Chennai / Pune

Experience Range: 10 to 15yrs

- Minimum 5 years as Salesforce Business Analyst
- Experience working as Scrum Master / Agile Facilitator preferred
- Exposure to large-scale Salesforce transformation programs

Must-Have Skills

Salesforce Business Analysis

- Requirement Gathering & Elicitation
- Business Process Analysis
- BRD / FRD Preparation
- User Story Creation
- Acceptance Criteria Definition
- Requirement Traceability Matrix (RTM)
- Gap Analysis & Impact Analysis
- Stakeholder Management
- Process Mapping & Workflow Documentation

Salesforce Platform Knowledge

- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Data Model
- Objects, Fields & Relationships
- Profiles, Roles & Security Model
- Validation Rules
- Workflow Rules & Salesforce Flows
- Reports & Dashboards
- Case Management
- Lead-to-Prospect Process
- Opportunity Management

Agile / Scrum

- Scrum Ceremonies Facilitation
- - Sprint Planning
- Daily Standups
- Backlog Grooming
- Sprint Reviews
- Retrospectives

- Definition of Ready (DoR)
- Definition of Done (DoD)
- Backlog Prioritization
- Release Planning

Tools

- JIRA
- Confluence
- Azure DevOps (optional alternate)
- Microsoft Office Suite
- Visio / Lucidchart for process documentation

Communication & Stakeholder Skills

- Executive Stakeholder Management
- Workshop Facilitation
- Requirement Workshops
- Cross-functional Collaboration
- Risk & Dependency Management
- Strong Verbal & Written Communication

Good-to-Have Skills

Salesforce Ecosystem

- Salesforce CPQ
- Experience Cloud
- Marketing Cloud
- Revenue Cloud
- Salesforce Certifications (Admin / Business Analyst / Sales Cloud Consultant)

Delivery & Testing

- UAT Planning & Coordination
- Test Case Creation
- Defect Management
- Release Readiness Activities
- Post-production Validation

Scrum Master Exposure

- Scrum Master Certification (CSM, PSM)
- Agile Coaching




- Team Velocity Tracking
- Agile Metrics Reporting

Integration Knowledge

- Salesforce Integrations
- REST APIs
- Middleware Platforms
- Data Migration Projects

Domain Expertise

- CRM Transformation Programs
- Sales Operations
- Customer Service Operations
- Enterprise Digital Transformation Initiatives

Key Responsibilities

Business Analysis

- Gather, analyze, and document business requirements.
- Translate business needs into functional requirements and user stories.
- Prepare BRDs, FRDs, process flows, and RTMs.
- Conduct impact assessments for enhancements and change requests.

Salesforce Delivery Support

- Collaborate with Salesforce Developers, Admins, and Architects.
- Provide functional guidance on Salesforce capabilities.
- Support UAT planning, execution, and business validation.
- Assist in release readiness and post-deployment activities.

Agile Delivery

- Participate in Agile ceremonies.
- Work closely with Product Owners on backlog prioritization.
- Ensure user stories meet Definition of Ready (DoR).
- Facilitate communication between business and technical teams.

Stakeholder Management

- Conduct workshops and requirement review sessions.
- Manage stakeholder expectations.
- Communicate project status, risks, dependencies, and decisions.

Preferred Certifications

- Salesforce Certified Business Analyst
- Salesforce Administrator
- Salesforce Sales Cloud Consultant
- Certified Scrum Master (CSM)
- Professional Scrum Master (PSM)

Skills

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Salesforce Business Analyst (Kochi)
🏢 UST
📍 Kochi