Lead Business Analyst - Conversation Banking - (BFSI) - India (IK).
Total Experience Required: 12-14 years of overall relevant experience. BFSI Experience (Mandatory): Minimum 8-10 years of BFSI (Banking, Financial Services Insurance) experience, within the most recent years of their career, is mandatory.
Location: Open - candidate can be based at any of our India delivery locations, with a preference for Delhi NCR, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.
Engagement Duration: 1 year+ (this is expected to be a multi-year engagement).
Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered - this is a firm requirement with no exceptions.
Key Responsibilities
- Lead and guide a team of Business Analysts across Conversation Banking transformation initiatives
- Own end-to-end requirements gathering, documentation, and validation for Contact Center-related workstreams
- Act as the primary BA point of contact within a broader transformation programme/project structure
- Collaborate with technology, operations,
and business stakeholders to translate needs into actionable requirements
- Support planning, prioritization, and delivery tracking across the BA teams outputs
Required / Must-Have Skills
- At least 4-5 years of experience operating as a Lead Business Analyst
- Experience working in a Transformation BA capacity, leading/guiding a team of BAs within a programme/project construct
- Experience working in a large global organization (preferably banking)
- Understanding of the Contact Center domain, OR experience in a banking domain that interfaces with Contact Center
Preferred / Valuable-to-Have Skills
- Chatbot Voicebot exposure
- Natural Language Understanding (NLU)
- LLM / GenAI exposure
- RM Chat (WhatsApp) experience
- Genesys Cloud exposure
- Technical Analysis background
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Lead Business Analyst - Conversation Banking - (BFSI) - India (IK)
🏢 Central Business Solutions
📍 New Delhi
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