- Manage and grow key customer accounts for Air Freight, Sea Freight, Road Transportation, Customs Clearance, and Logistics services.
- Build strong relationships with existing customers and act as their primary point of contact.
- Identify new business opportunities within existing accounts and generate recent leads.
- Understand customer requirements and provide customized logistics solutions.
- Prepare and share quotations, rate cards, and RFQs for air, sea, and road shipments.
- Coordinate with overseas agents, shipping lines, airlines, transporters, and vendors for competitive pricing and service support.
- Negotiate freight rates and commercial terms with customers.
Follow up on inquiries, quotations, approvals, and business conversions.
Coordinate with operations, documentation, and customer service teams to ensure smooth shipment execution.
- Resolve customer issues and ensure high levels of customer satisfaction.
Maintain CRM records, customer data, and sales reports.
- Prepare daily, weekly, and monthly MIS reports on sales activities and revenue.
Achieve monthly and annual sales targets while maintaining profitability.