Education: Any Bachelor Degree, With Basic Network Knowledge AND good English Speaking Knowledge, If Call center knowledge is there then Good.
Additional Skills: -
· Good written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
· Basic understanding of some of the following technologies Networking
Non-negotiable skills: -
Graduate degree, Good Communication Skills & Good English Speaking Knowledge
Responsibilities: -
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Resolve customer’s issues via the telephone, email
- Reproducing issues in-house and responding back in a timely manner.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Focus on an area of technical specialization and attend technical trainings,
- Give the training to Jr. Engineers
Job Role: -
· Inbound and outbound calling good practices & solutions
· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Prepare accurate and timely reports
· Resolving escalated customer complaints without the need for team lead intervention
· Ready to work in 24/7 working format
· Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
If you are interested Share your updated resume on given mail id - [email protected]
Thanks and Regards
Jidnyasa pate
Dusane Infotech (I) Pvt. Ltd
Job Type: Full time
Pay: ₹15,000.00 - ₹21,000.00 per month
Application Question(s)
- Are you Able to Work in Rotational shift?
- Do you have basic knowledge of Network and Hardware ?
- Are you interested for Voice Process job role ?
- Where Do you Stay ?
Education:
- Bachelor's (Preferred)
Work Location: In person
📌 Jr Technical Support Executive. (Wagle Estate)
🏢 Dusane Infotech India
📍 Wagle Estate
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