Role & responsibilities

- Provide L2/L3 production support for IBM i applications built in RPG (RPGLE/ILE), CL/CLLE, and SQL on Db2 for i.

- Monitor application health, system logs, and performance metrics, and identify potential issues.

- Analyze, troubleshoot, and resolve production incidents within defined SLA timelines.

- Perform root cause analysis (RCA) and implement permanent fixes or preventive measures.

- Handle on-call support and incident escalations as required.

- Cross-system function support, e.g., EDI integration.

- Manage and coordinate work assignments between onshore and offshore teams, ensuring clear communication, alignment of priorities, and timely execution

- Ensure adherence to security, compliance, and audit requirements.

- Working knowledge of any Change Management tools.

- Must have experience and willingness to work both in development and production support environments.

Preferred candidate profile

- Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

- Technical Skills

- Strong handson experience with IBM i (iSeries/AS/400) operations





- Proficiency in RPG (RPGLE/ILE), SQL-RPG, SQLRPGLE, and CL/CLLE; solid knowledge of DDS, DB2/400, SQL/Db2 for i (querying, tuning, access paths).

- Practical experience administering CA Job Scheduler on IBM i (job definitions, calendars, dependencies, notifications).

- Familiarity with HA/DR technologies on IBM i (e.g., MIMIX, PowerHA, or similar): monitoring replication, audits, and role swaps.

- Understanding of ITIL processes (Incident, Problem, Change, Knowledge).

- Experience with Subfile programming, Batch jobs, Interactive screens, Message/Data Queues, and Job Scheduling, etc.

- Soft Skills

- Strong analytical and problem-solving skills.

- Ability to work under pressure in high-availability production environments (supporting manufacturing plants with an expected shorter resolution time)

- Robust communication and presentation skills with end users and business stakeholders

- Strong attention to detail and documentation discipline.

- Customer-centric mindset focuses on business impact and service quality

📌 iseries/Developer (Hyderabad)
🏢 Mattel Global Business Services
📍 Hyderabad