Respond to inbound and outbound calls. Provide product information to client and identify whether a potential client.
- Managing the database and updating it on a daily basis.
- Respond to general inquiries regarding products, and services via telephone or email.
- Performs data entry for purposes such as order processing, accessing previous and special orders.
- Refer calls for specific information to the appropriate staff members or departments.
- Provide tier I technical support regarding login access, website and webcast issues..
- Follow up on Sales team Pending Payments
- Releasing LMS portal access to the clients
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience.
- Stay up-to-date with current product and feature launches and ensure sales team is on board
- Other duties maybe assigned