- Team Management: Supervise and lead a team of Student Advisors, fostering a cooperative and high-performance work environment.
- Performance Enhancement: Develop, implement, and manage performance improvement plans, including training, coaching, and mentorship for team members.
- KPI Achievement: Ensure the team consistently meets and exceeds KPIs related to student, enrolment, and conversion rates.
- Quality Checks and Audits: Conduct regular quality checks and audits on the work of Student Advisors, providing feedback and guidance for improvement.
- Sales Targets: Collaborate with the team to set and achieve monthly and quarterly enrolment targets, contributing to the institution's growth.
- Protocol Adherence: Ensure that all team members follow established protocols, standards, and ethical guidelines in their interactions with prospective students.
- Reporting: Provide regular reports to senior management on team performance, including achievements, challenges, and strategies for improvement.
- Team Training: Identify training needs and work with the Sales Operations Manager to design and implement training programs for team members.
- Conflict Resolution:
Address any conflicts or issues within the team, providing timely resolution and support.
- Innovation and Improvement: Continuously seek opportunities to enhance processes and strategies for improved results.
- Ad-hoc: Any other ad-hoc duties assigned by team leadership.
DESIRED PROFILE QUALIFICATION
- Bachelor's degree in a related field is preferred.
- Any certification area in the sales or consultative selling will be preferred.
SKILLS
- Exceptional leadership, coaching, and mentoring skills.
- Strong understanding of student strategies and best practices.
- Excellent communication and interpersonal skills.
- Data-driven decision-making abilities.
- Proficiency in using CRM (Salesforce) and reporting tools.
- Goal-oriented with a track record of achieving targets.
- Knowledge of ethical standards and compliance in education.
RELEVANT EXPERIENCE
- 8 plus years of relevant experience.
- Proven experience in a leadership role managing teams.
- Experience with Canadian institutes/immigration will be preferred.