GoKite Travel & Tours is looking for a detail-oriented and customer-focused Holiday Operations Executive to join our growing team. The ideal candidate will be responsible for managing end-to-end holiday operations, coordinating with suppliers and travel partners, and ensuring smooth travel arrangements and excellent customer service.

Key Responsibilities

- Manage end-to-end operations for domestic and international holiday packages.

- Coordinate with DMCs, hotels, transport providers, activity suppliers, and other travel partners.

- Handle hotel bookings, transfers, sightseeing, activities, and other travel arrangements.

- Prepare and share booking confirmations, vouchers, itineraries, and travel documents.

- Coordinate with suppliers to ensure timely confirmations and smooth service delivery.

- Handle booking amendments, cancellations, refunds, and operational issues.

- Resolve customer and supplier queries and ensure timely follow-up.

- Assist with visa documentation and travel-related requirements when required.

- Maintain accurate booking details, supplier records, payment information, and operational updates.





- Coordinate with the sales team for a smooth handover from booking to operations.

- Monitor travel schedules and ensure all services are delivered as planned.

- Ensure a smooth and hassle-free travel experience for customers.

Desired Candidate Profile

- Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field is preferred.

- 1–3 years of experience in holiday operations, tour operations, travel operations, or a similar role.

- Good knowledge of domestic and international destinations and travel products.

- Strong communication, coordination, negotiation, and problem-solving skills.

- Good attention to detail and ability to manage multiple bookings simultaneously.

- Ability to work effectively in a rapid-paced environment and meet deadlines.

- Knowledge of CRM, travel booking systems, and MS Office is an advantage.

- Ability to coordinate with customers, suppliers, DMCs, and internal teams.

- Passion for travel and commitment to delivering excellent customer service.

Benefits

- Cell phone reimbursement

- Paid sick time

Work Location: In person

📌 Holiday Consultant (Kozhikode)
🏢 AROOHA HOLIDAYS
📍 Kozhikode