- Provide technical assistance and support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues in a timely and efficient manner.
- Document customer interactions and resolutions in a qualified manner.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Develop and maintain a thorough understanding of our products and services.
- Identify and escalate potential issues to senior management when necessary.
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📌 Help Desk Professional (Nagpur)
🏢 Jayasan Infoware
📍 Nagpur
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