We are looking for a skilled and responsible Computer Hardware & Networking Technician to handle installation, configuration, troubleshooting and maintenance of computer systems, networking equipment and related IT infrastructure.
Key Responsibilities
- Assemble, install and configure desktop PCs and workstations.
- Diagnose and troubleshoot hardware and software-related issues.
- Troubleshoot motherboards, RAM, SSD/HDD, power supplies, graphics cards and peripherals.
- Install and configure Windows, drivers, applications and system updates.
- Install, configure and troubleshoot LAN, Wi-Fi, routers, switches and access points.
- Configure basic IP addressing, DHCP, DNS and network sharing.
- Troubleshoot network connectivity and internet-related issues.
- Handle installation and basic troubleshooting of CCTV cameras,
NVR/DVR and surveillance systems.
- Visit customer sites for installation, maintenance and technical support when required.
- Coordinate with customers and explain technical issues and solutions clearly.
- Maintain proper records of service calls, installations and replaced components.
- Coordinate with the sales and RMA teams for warranty and replacement-related issues.
- Ensure timely resolution of customer complaints and service requests.