- Manage front desk operations, including handling guest inquiries and resolving issues professionally.
- Develop and maintain strong relationships with guests to ensure they have an exceptional experience.
- Coordinate with other departments to ensure seamless execution of guest requests and services.
- Provide timely and accurate information about hotel policies, procedures, and services to guests.
- Handle complaints and feedback from guests in a constructive and skilled manner.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling services.
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