Growth Product Manager / Product Manager ( Agentic AI & Client Retention)

About the role

You will take ownership of a product that drives how we communicate with our clients throughout their journey. Working closely with our engineering, voice-AI, and content teams, you will define what to build across voice AI, messaging, and retention, and guide it through to delivery. This is a product leadership role rather than a hands-on engineering one: your focus is determining what is worth building and ensuring the right teams deliver it effectively.

What you will own:

- Client communication and retention
- proactive SMS, email, and voice touchpoints that keep clients engaged and supported across long case timelines.

- Conversational AI agents

- intake, follow-up, support, and status bots, developing toward a single connected system.

- Product roadmap

- shaping direction, prioritising the pipeline, and maintaining momentum across the area.

- Business impact

- ensuring that what we ship delivers real value for clients and the team, not simply that it is delivered.

Responsibilities:

- Own a communication / retention product area end to end - from defining the concept to shipping and measuring whether it reduces client drop-off and improves the client experience.
- Set the roadmap and priorities across SMS, email, and voice, and break ambiguous goals into transparent specs, tickets, and sequenced delivery.
- Drive delivery through the teams who build - engineering, voice-AI, and content - holding the outcome even where you are not executing the work yourself (for example,



ensuring a remarketing flow or support-bot experience is actually completed and launched).
- Validate that what ships solves the real business problem rather than stopping at “built,” and feed those findings back into the roadmap.
- Decide what to build with conversational AI - where an intake, follow-up, or status agent adds value - and specify it clearly for the teams implementing it.
- Work directly with US-based stakeholders to align on priorities, surface blockers early, and keep case-lifecycle communications moving.

Requirements (Must Have):

- 5+ years of overall experience and at least 2 to 5 years of relevant experience in product roles
- Experience with conversational AI
- text or voice agents.

- Experience with retention, lifecycle, or engagement products.
- Strong written and verbal communication. This is central to the role, given you will shape client communication and work directly with US stakeholders.
- Proficiency with AI tools and a clear sense of what to build with conversational AI.
- High agency and first-principles thinking

- comfort operating with ambiguity and driving initiatives forward.

- A demonstrated track record of owning a product , or a significant part of one, through cross-functional teams.

Preferred (Good to Have):

- Experience with agentic or tool-using AI systems (agents that take actions, not just chat).
- Experience building or managing multi-channel systems (SMS, email, and voice).
- Experience working with US-based or distributed remote teams .
- A background in marketing or growth product management.
- Familiarity with how SMS and voice are delivered (can be developed on the job).

📌 Growth Product Manager (India)
🏢 LexHive (Formerly DemandLane)
📍 India