Company Description The Fern Hotels & Resorts, a member of CG Hospitality, is one of India’s fastest growing hotel brands with over 5,000 rooms across more than 100 properties in 90+ locations. Recognized as India’s most awarded brand for environmentally sensitive hotel operations, The Fern focuses on delivering premium hospitality with minimal environmental impact.

The portfolio includes The Fern Hotels & Resorts, offering 5-star and above full-service luxury stays, and The Fern Residency, providing upmarket accommodation in the 3- and 4-star categories. Guests experience elegant, individualized service, contemporary facilities, and a strong commitment to sustainability. Team members join a brand that values pedigree, consistency, and long-term growth in the hospitality sector.

Role Description The Front Office Manager is a full-time, in office role based at The Fern Hotels & Resorts in Belagavi. This role oversees daily front office operations, including reception, guest services, reservations, and lobby management, ensuring smooth check-in and check-out processes and a consistently high standard of guest satisfaction.

The Front Office

Manager leads and schedules front office team members, provides coaching and performance feedback, and ensures adherence to brand standards and service protocols.

Responsibilities include managing room inventory, coordinating with housekeeping and other departments, resolving guest concerns promptly,



and maintaining accurate reports and documentation. The role also involves monitoring front office procedures, optimizing workflows, supporting revenue goals, and upholding the brand’s focus on personalized, environmentally conscious hospitality.

Qualifications

- Demonstrated experience in front office operations, guest services, and lobby management within hospitality or a similar customer-facing environment.
- Strong leadership abilities, including team supervision, staff scheduling, performance management, and mentoring.
- Excellent communication and interpersonal skills, with the ability to handle guest inquiries, feedback, and conflict resolution professionally.
- Proficiency in hotel management or property management systems, basic MS Office skills, and comfort with daily reporting and documentation.
- Solid organizational and time-management skills, with attention to detail and the ability to manage multiple tasks during peak periods.
- Customer-focused mindset, commitment to service excellence, and alignment with environmentally responsible and sustainable hospitality practices.
- Bachelor’s degree or diploma in Hotel Management, Hospitality, Business Administration, or a related field preferred.
- Prior experience in a supervisory front office role at a hotel or resort; experience in premium or upscale properties is an advantage.
- Flexibility to work shifts, weekends, and holidays as required by hotel operations.

📌 Front Office Manager (Belagavi)
🏢 The Fern Hotels u0026 Resorts
📍 Belagavi