Front Office Manager – 90-Room Hotel

Location: Bodh Gaya, Bihar

Employment Type: Full-time

We are looking for an experienced and guest-focused Front Office Manager to lead the Front Office operations of a 90-room full-service hotel in Bodh Gaya. The property features 2 restaurants, 2 large lawns, 2 banquet halls, swimming pool, spa, gym, children’s play area and board room.

The candidate will be expected to take ownership of guest experience as well as handle social and corporate event enquiries.

Key Responsibilities

- Lead day-to-day Front Office operations and supervise the front desk team.
- Ensure smooth check-ins, check-outs, room allocation, billing and guest assistance.
- Attend to guests personally, understand their requirements and resolve problems within operational constraints.
- Handle phone and walk-in enquiries, provide complete property information and pitch appropriate room/event packages and pricing.
- Handle enquiries for weddings, social functions, corporate events, conferences and group bookings.
- Conduct property show-rounds/site visits for prospective wedding and event clients.
- Understand event requirements, propose suitable venues/packages, negotiate within approved parameters and independently close deals.
- Coordinate with senior management and F&B; for event enquiries while being capable of taking ownership of the sales process.




- Coordinate closely with Housekeeping, F&B;, Accounts, Maintenance and Senior Management for smooth hotel operations.
- Handle guest complaints and ensure timely resolution.
- Provide regular operational, guest and enquiry-related reporting to management.
- Maintain high standards of professionalism, communication and hospitality across all guest interactions.

Candidate Requirements
- Previous experience in hotel Front Office operations, preferably in a supervisory or managerial position.
- Strong communication, negotiation and guest-handling skills.
- Ability to confidently conduct property tours and interact with wedding, social and corporate clients.
- Ability to negotiate and close event and group business independently.
- Working knowledge of hotel PMS, reservations and billing.
- Good command of Hindi and English.
- Robust coordination, leadership and problem-solving abilities.

Guest satisfaction should be the central focus of the candidate. We are looking for someone who takes ownership of guest requirements, proactively finds solutions and works across departments to deliver the best possible experience. Pay: ₹20,000.00 - ₹38,103.23 per month

Benefits

- Food provided
- Provident Fund

Experience:
- Front desk: 3 years (Preferred)

Work Location: In person

📌 Front Office Manager (Bodh Gaya)
🏢 Nirvana Grand Hotel And Resort
📍 Bodh Gaya