: Hostess

Overview: -

India Retails & Hospitality Pvt Ltd (IRHPL), a premier Travel Retail organization with 80+ stores across the nation, headquartered in Gurugram, Delhi NCR.

Our mission is to seamlessly connect global brands with discerning consumers across India,

delivering a world-class shopping experience through our extensive network of retail outlets. With deep expertise in Retail and Hospitality essentials, we offer a diverse range of products. Our offerings include gifts and souvenirs, sweets, toys, perfumes, apparel, food & beverages and many more from trusted international brands alongside top-quality local offerings.

Our commitment to excellence ensures that every visit to our stores is nothing short of exceptional. At IRHPL, we proudly operate a mix of our own brands, franchises, and distribution channels, each designed to cater to the unique preferences of our customers.

Our footprint extends beyond Delhi, with strategically located outlets at major airports in

Mumbai, Goa, Hyderabad, Chennai, Bangalore, Vizag, Pune and Cochin. Our team provides superior service to travellers, enhancing their journey through curated product selections and unparalleled customer services.

Position Overview The Hostess is the first point of contact for our guests and plays a pivotal role in creating exceptional customer experiences at Susegado Microbrewery Goa. As the front-facing representative, the

Hostess is responsible for setting the tone of the visit, ensuring seamless guest flow, and driving customer satisfaction while generating additional business through outstanding service and engagement.

Key Responsibilities

Greet guests warmly and professionally upon arrival, creating a memorable first impression

Manage reservations and walk-in guest seating to optimize table utilization and customer flow

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Provide comprehensive knowledge about the bar, caf©, and microbrewery offerings to guide guest selections

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Ensure adherence to bar and caf© operational procedures and standards





Maintain exceptional grooming standards and present a professional appearance at all times

Oversee overall guest experience from arrival to departure, ensuring satisfaction

Identify upselling opportunities and actively promote premium offerings and special packages

Participate in marketing campaigns in collaboration with the marketing team to improve market penetration from arrival passengers, including engaging and welcoming passengers at arrival gates and other strategic touchpoints

Required Qualifications

Essential Criteria

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Female candidate with minimum 2 years of prior hospitality experience in a bar or caf©

setting in Goa

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Minimum height requirement: 5 ft 3 inches and above

Excellent communication skills in English and regional language

Strong knowledge of bar and caf© operations, beverages, and food offerings

Exceptional grooming standards and professional appearance

Prior Experience with Renowned Establishments

Preference will be given to candidates with prior experience at renowned bars and caf©s in Goa,

including but not limited to:

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Boiler Maker

Thalassa

Other premium hospitality establishments in Go

Desired Skills

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Excellent guest servicing and customer relationship management skills

Strong organizational and multitasking abilities

Ability to work flexible schedule including evenings and weekends

Strong problem-solving and conflict resolution abilities

Performance Metrics & KPIs

Performance will be evaluated based on the following key performance indicators:

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Additional business generated through upselling and cross-selling initiatives

Guest satisfaction scores and feedback ratings

Table turnover efficiency and seating optimization

Attendance and punctuality

Compensation & Incentives

Competitive salary package with lucrative incentive structure based on performance:

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Performance-based bonus tied to additional business revenue generated

Incentive rewards for exceeding sales targets

Staff benefits and employee discounts

📌 Front Desk Associate (North Goa)
🏢 India Retails Hospitality
📍 North Goa