- Handle customer queries via chat, email, and support tickets.
- Assist users with account-related issues, KYC verification, deposits, withdrawals, and trading support.
- Provide accurate information regarding cryptocurrency transactions and platform services.
- Escalate technical or security-related issues to the relevant teams.
- Monitor and report recurring customer issues and feedback.
- Educate customers about platform features, security practices, and trading processes.
- Ensure compliance with company policies and regulatory requirement
Required Skills & Qualifications
- Excellent verbal communication skills in English and Hindi
- Ability to handle customer concerns professionally and calmly.
- Basic analytical and problem-solving skills.
- Comfortable working in rotational shifts
Pay: ₹10,537.12 - ₹12,358.98 per month
Perks
- Paid sick time
- Paid time off
- Provident Fund
Language:
- English (Preferred)
Work Location: In person
📌 Fresher - Voice Process (Madurai)
🏢 KoinBX
📍 Madurai
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