Summary

Customer Service

§ Delivers the brand promise and provides exceptional guest service at all times. § Provides excellent service to internal customers as appropriate.

§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner. Feedback guest complaints to Team Leader – Housekeeping/ Assistant Manager promptly.

§ Maintains positive guest and colleague interactions with valuable working relationships.

Operational

§ Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate § Grow or order flowers from wholesalers to ensure an adequate supply to meet customers' needs

§ Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern Recommend flowers and greenery for each arrangement

§ Consider the customer’s budget when making recommendations

§ Design floral displays that evoke a particular sentiment or style





§ Answer telephones as per the hotels minimum standards

§ Cleanliness and maintenance of the Flower Room

§ liaising with various departments within the hotel to perform daily floral responsibilities

Personnel

§ Supports the implementation of The Hyatt Purpose of “Care for people so they can be their best”

Other****Duties

§ Attends and contributes to all Meetings as required. § Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

Other****Duties

§ Ensures high standards of personal presentation and grooming. § Responds to changes in the Housekeeping function as dictated by the industry, company and hotel.

§ Attends training sessions and meetings as and when required.

§ Carries out any other reasonable duties and responsibilities as assigned.

📌 Florist (Delhi)
🏢 Andaz
📍 Delhi