Job Purpose
Intercontinental Exchange (ICE) has an opportunity for a Full-Time Accounts Receivable Associate.
Responsibilities
Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service.
Investigate accounts with delinquent receivables, via email and phone communication with customers and/or business, in order to collect outstanding balances.
Develop and maintain good rapport with customers and internal business owners.
Maintain and update customer contacts within the billing system.
Initiate credits and adjustments to customer accounts with correct ledger coding.
Knowledge and Experience
Associate or Bachelor's degree in Accounting or business-related field.
2+ years of work experience in similar role and must be self-driven and hardworking individual.
Ability to work in a fast paced workplace and have the flexibility to handle various job assignments.
Strong customer service and communication skills are required.
Candidates must be detail oriented and possess strong organizational, verbal, and written skills.
Candidate must be able to handle confidential and sensitive information in a qualified manner.
Oracle system experience and solid excel skills are a plus.