How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role Summary

We are seeking an Engineering Leader who will oversee a team of developers, quality engineers, testers and support analysts on the International Digital team (AIR4 and Alliances). This team is responsible for AIR4 (Virgin) incident management, contract and testing support. It is also responsible for developing IT solutions to improve the customer experience for international travel involving Delta’s key airline alliance members.

Key Responsibilities The Engineering Leader is responsible for team leadership, mentorship and coaching, ensuring on budget and on time delivery of critical capital and operational projects, and promoting and leading Delta's technology leadership culture throughout their team to deliver world class customer experiences. The development squad will be forging a new way of working focused on fast-paced, data driven development that will span a wide variety of code bases which will require strong communication and coordination with multiple domains within Delta and also with Delta’s airline partners across the globe.

- Drive team efficiency by removing roadblocks and establishing strong communication and reporting practices; foster accountability and a pro-active team culture
- Onboard and develop new hires to rapidly acquire necessary tools, knowledge and connections to be effective and self-sufficient
- Supervise/Manage all aspects (including coaching, providing direction, staffing, delivering reviews, setting aligned objectives, time reporting, etc.) of direct reports’ overall performance
- Ensure work is clearly defined and following agile processes to enable tracking and reporting of work intake and development velocity
- Regularly report out on progress, risks, delivery timelines and successful implementations
- Drive usage of enterprise tools such as automation that drive efficiencies in project delivery

What You Need To Succeed (Minimum Qualifications)

- BE / B Tech or ME / M Tech, preferably in a technical or scientific field, with 16 or more years of experience in IT project-based environment, or any equivalent combination of experience, education, and / or training is required
- Strong leadership ability with a track record of developing people and achieving challenging objectives




- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement
- Open thinker, willing to bring in new ideas and concepts to the team
- Proven ability to influence without direct authority
- Excellent organizational, interpersonal and strategic planning skills
- Must have excellent written and oral communication skills
- Agile and preferably scaled agile experience
- Must be performing satisfactorily in present position

Behavioral Competencies

- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust
- Ability to build and sustain robust networks across internal and external stakeholders
- Being a coach/mentor/advisor to drive continuous team development and growth
- Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes
- Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer’s perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty

What Will Give You a Competitive Edge (Preferred Qualifications)

- Demonstrated AI knowledge and capabilities
- Airline industry experience
- Solid customer service orientation
- Proven success in managing complex, cross functional dependencies

About The Company Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. In 2024, Delta was recognized by Fortune with a No.



11 placement on Fortune’s Top 50 Most Admired Companies list. The company’s strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME’s inaugural list of the “World’s Best Companies,” coming in at No. 12 – the only U.S. airline in the top 155.

TIME’s award is based on three criteria: employee satisfaction, revenue growth and sustainability.

Delta’s people-first culture continues to be recognized, earning the airline a spot on Fortune’s 100 Best Companies to Work For® list for the fifth year. Delta is the only airline included on the 2024 list.

Additionally, Delta earned a coveted spot, on Fast Company’s list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.

About The Delta Technology Hub (DTH), Bangalore

Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business.

The Delta Technology

Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation and IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities

📌 Engineering Leader (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru