Job Description – Technical Support Engineer

Department: Sales & Technical
Location: Jasola
Experience:1–4 Years
Employment Type: Full-time(6 days a week), On-site

Role Overview

We are looking for a Technical Support/Sales Engineer who can support the Sales Team with technical expertise for Factory Automation and Bearing Products. The person will accompany Sales Engineers on customer visits, understand technical requirements, and handle the technical discussions during meetings.

Key Responsibilities
Accompany Sales Engineers on customer visits and meetings.
Understand customer requirements and provide suitable technical solutions.
Handle technical discussions and queries related to bearings, factory automation and related products*.
Explain product specifications, applications, features and perks to customers.
Support the Sales Team in product selection and technical proposals.
Understand application requirements such as load, speed, operating conditions, dimensions, etc.
Coordinate with customers and suppliers for technical information and solutions.




Prepare technical presentations, product comparisons and basic technical documents.
Support product demonstrations, trials and application-related discussions.
Provide technical support during pre-sales and post-sales activities.
Follow up on technical issues and ensure timely resolution.
Maintain proper records of customer requirements, technical discussions and application details.
Keep updated with new products, technologies and industry developments.

Required Skills

Diploma/B.E./B.Tech in Mechanical, Electrical, Electronics, Mechatronics or related field*.
Basic to good knowledge of bearings and/or factory automation products.
Valuable understanding of industrial applications and engineering concepts.
Valuable communication and presentation skills.
Ability to explain technical concepts in a simple and practical manner.
Comfortable with regular customer visits and travel

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