Dispatch Manager / E-Commerce Assistant

Company: GGT Foods Private Limited

Job Type: Full-Time

Working Hours: 9:00 AM – 7:00 PM

Role Type: Hands-on Operations & E-Commerce Support

Job Summary

We are looking for a responsible and hands-on Dispatch Manager / E-Commerce Assistant to manage the complete day-to-day dispatch process for our e-commerce orders.

This is not only a desk job. The candidate will be personally involved in picking, checking, packing, labelling and handing over courier parcels, while also maintaining accurate records of every shipment, return and courier claim.

The ideal candidate should be highly organized, comfortable working on a computer/Excel, and very particular about documentation and follow-up.

Key Responsibilities1. Order Processing & Packing

- Process daily e-commerce and courier orders.
- Pick and verify products against customer orders.
- Personally pack courier parcels properly and securely.
- Print and attach shipping labels/invoices.
- Ensure correct product, quantity, weight and address before dispatch.
- Coordinate daily handover of shipments to courier partners.
- Ensure all orders are dispatched within the required timeline.

1. Dispatch Record Keeping

- Maintain a complete daily dispatch register for every parcel sent.
- Record order number, customer details, courier company, AWB/tracking number, dispatch date, parcel value and status.
- Maintain proper documentation for COD and prepaid shipments.
- Keep courier manifests, invoices and other dispatch documents properly filed.
- Regularly reconcile physical dispatches with e-commerce/courier system records.

1. Returns & RTO Management

- Maintain complete records of all returns and RTO (Return to Origin) parcels.




- Physically receive and check returned parcels.
- Record the condition, quantity and reason for return.
- Verify whether returned stock can be put back into inventory.
- Report damaged, missing, opened or incorrect returned parcels immediately.
- Maintain proper return documentation and photographs wherever required.

1. Courier Claims & Follow-Up

- Identify lost, damaged, short-delivered or incorrectly charged shipments.
- File claims with courier companies within the required timelines.
- Maintain a Courier Claims Register showing claim amount, reason, filing date and current status.
- Follow up continuously until claims are settled.
- Maintain supporting documents, photographs, invoices and communication for every claim.
- Report outstanding claims to management regularly.

1. E-Commerce Assistance

- Assist with order management on company e-commerce platforms/marketplaces.
- Update order, dispatch, cancellation and return status.
- Coordinate with the accounts/inventory team for order discrepancies.
- Assist in maintaining accurate e-commerce inventory.
- Generate basic reports for orders, dispatches, returns and pending cases.

1. Daily Reporting & Accountability

The candidate will be responsible for maintaining accurate records of:
- Total orders received
- Total parcels packed
- Total parcels dispatched
- Pending orders




- Courier-wise dispatches
- Returns/RTO received
- Damaged or missing returns
- Claims filed
- Claims pending
- Claims settled
- Any dispatch or inventory discrepancies

Candidate Requirements
- Graduate preferred; capable candidates with relevant experience may also apply.
- Experience in e-commerce dispatch, courier operations, warehouse operations or order fulfilment preferred.
- Valuable knowledge of Excel and basic computer operations.
- Experience with courier portals and e-commerce marketplaces will be an advantage.
- Must be comfortable with physical packing and handling of parcels.
- Strong record-keeping and documentation skills.
- Must be disciplined, punctual and detail-oriented.
- Ability to follow up with courier companies until issues are resolved.
- Should take ownership of dispatches rather than simply forwarding problems to other departments.

Important Nature of the Role This is a hands-on position. The person should be equally comfortable working on a computer and working at the packing table.

A typical day may involve checking online orders → picking products → packing parcels → generating labels → handing parcels to couriers → updating records → receiving returns → checking discrepancies → filing and following up courier claims.

The person will be expected to take end-to-end responsibility for the e-commerce dispatch cycle.

Working Hours

9:00 AM to 7:00 PM The candidate should ensure that the day's dispatch work, documentation and courier handover are properly completed before closing the day's operations.

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person

📌 E-Commerce Assistant (Trans Delhi Signature City)
🏢 GGT Foods Private
📍 Trans Delhi Signature City