Role & responsibilities

- Queue Coordinator will monitor the ticket queue and assign tickets as they are submitted.

- Provide password resets for Active Directory and SAP for both DAP and RO

- Should have basic troubleshooting skills.

- Troubleshooting the Microsoft Office suite of applications

- Identify user needs and act as customer advocate to ensure the desktop/laptop maintains high performance and ease of use.

- Create, change, and delete user accounts in AD as per request.

- Coordinate and communicate with impacted constituencies.

- Ability to manage and deliver multiple priorities in a constrained timeline.

Preferred candidate profile

- 3-5 years of experience.

- Bachelors degree in computer science or equivalent.

- Effective Verbal and written communication.

- Flexibility to work in shifts.

- Preferred / positive to have skills, experience: Technical knowledge of Microsoft Windows and MAC OS operating systems.

- Troubleshooting desktops, laptops, and mobile devices as well as Microsoft Office Suite of applications.

📌 Desktop Support Engineer (Coimbatore)
🏢 RPM Global Business Capability Center
📍 Coimbatore