– Desktop Support Engineer

Company: The Monarch Enterprises

Position: Desktop Support Engineer

Department: Information Technology (IT)

Location: Bhiwandi, Maharashtra

Experience: 6 Months – 3 Years

Employment Type: Full-time, In-person

Working Days: Monday to Saturday

Working Hours: 9:00 AM to 6:00 PM

Job Summary The Monarch Enterprises is looking for a Desktop Support Engineer to provide technical support to employees and maintain the company's desktop systems, laptops, printers, software, and basic network infrastructure.

The ideal candidate should have hands-on knowledge of computer hardware, Windows operating systems, software installation, troubleshooting, LAN/Wi-Fi, printers, and basic networking. The candidate should be a quick problem solver with good communication skills and the ability to handle day-to-day IT support requirements efficiently.

Key Responsibilities

- Provide desktop and laptop technical support to employees.
- Install and troubleshoot Windows, software, and computer hardware.
- Troubleshoot LAN, Wi-Fi, internet, and basic network issues.
- Install and configure printers, scanners, and other IT peripherals.
- Set up computers, user accounts, email, and required software for recent employees.
- Perform regular system maintenance, updates, and upgrades.
- Maintain IT hardware inventory and asset records.
- Coordinate with vendors for hardware repairs and replacements.
- Perform basic data backup, antivirus, and IT security activities.
- Resolve day-to-day IT issues and employee technical queries.
- Maintain records of IT complaints, repairs, and equipment allocation.





Required Skills
- Good knowledge of desktop and laptop hardware.
- Windows installation and troubleshooting.
- Basic networking knowledge including LAN, Wi-Fi, routers, and switches.
- Printer and peripheral troubleshooting.
- Software installation and configuration.
- Basic knowledge of antivirus and data backup.
- Good troubleshooting and problem-solving skills.
- Good communication and teamwork skills.
- Basic knowledge of MS Office.

Educational Qualification
- Diploma or Bachelor's Degree in IT, Computer Science, Hardware & Networking, or a related field.
- Hardware & Networking certification will be an added advantage.

Experience
- Minimum 6 months of experience in Desktop Support, IT Support, Hardware Support, or Hardware & Networking.
- Candidates with experience in providing technical support to office employees will be preferred.

Preferred Candidate Profile The ideal candidate should be comfortable handling day-to-day IT support independently and should have practical knowledge of hardware troubleshooting, Windows, printers, software installation, LAN/Wi-Fi connectivity, and basic networking.

Benefits

- Provident Fund
- Food provided
- Career growth opportunities
- Training and development support
- Supportive work environment

Work Location: Bhiwandi, Maharashtra Work Type: In-person

Interested candidates can apply through Indeed or contact HR directly.

Contact: (phone hidden)

Email: [email protected]

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Bhiwandi)
🏢 The Monarch Enterprises
📍 Bhiwandi