Duties and responsibilities

Financial returns:
Works with superior in the preparation and management of the department’s
budget. Duties include:
Assists in co-ordinating the preparation of the departmental annual budget
Controls and monitors departmental costs on an ongoing basis to ensure
performance against budget
Controls and analyzes, on an on-going basis, the level of the
Sales,Costs,Issuing of food, Quality and presentation of food products,
Condition and cleanliness of facilities and equipment, Guest satisfaction,
Marketing.

People:
Works with Superior and Human Resource Manager to ensure the departmental
performance of staff is productive. Duties include:
Assists in planning for future staffing needs
Assists in recruiting in line with company guidelines
Prepares and administers detailed induction program for current staff
Assists in maintaining a comprehensive, current and guest focused set of
departmental standards and procedures and oversees their implementation
Ensures training needs analysis of Kitchen staff is carried out and




training programmes are designed and implemented to meet needs
Provides input for probation and formal performance appraisal discussions
in line with company guidelines
Coaches, counsels and disciplines staff, providing constructive feedback to
enhance performance
Regularly communicates with staff and maintains positive relations
Approves leave after considering hotel occupancies

Guest experience:
Build and maintain positive relationships with all internal customers and
guests in order to exceed their needs
Take action to address these needs in order to exceed their expectations
Create a positive hotel image in every interaction with internal and external
customers
Adhere to hotel brand standards
Maintain a high level of product and service knowledge in order to explain
and sell services and facilities to guests
Assist guests and escort them to locations within the hotel at the

📌 Sous Chef Gurugram
🏢 IHG
📍 Gurugram