Role: Delivery Manager - Payroll

Location: Hyderabad

Experience: 7 to 10 yrs

Band: BPO 6

Salary: up to 20 LPA

Job Summary

- The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations
- within an HRO environment, ensuring service excellence, compliance, and client
- satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms
- such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory
- frameworks.

This position plays a critical role in driving operational efficiency, governance,

- and continuous improvement initiatives across payroll delivery.

Key Responsibilities
-  Lead end-to-end payroll service delivery across global HRO programs
-  Ensure adherence to SLAs, KPIs, and payroll governance frameworks
-  Manage US payroll statutory compliance including tax filing, reporting, and
- deductions
-  Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end
- activities)
-  Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and
- reporting
-  Handle escalations, complex payroll scenarios, and issue resolution
-  Drive automation, process improvements, and transformation initiatives
-  Engage with clients and stakeholders for governance, service reviews, and reporting
-  Ensure accuracy, audit readiness, and compliance with regulatory requirements
-  Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery

Required Qualifications
-  Graduate / Postgraduate in HR,



Finance, or related field
-  Payroll certifications (CPP, FPC) – preferred

Experience Requirements
-  12+ years of experience in payroll operations, HRO delivery, or service management
-  Experience in US payroll processing and compliance
-  Prior experience in handling client delivery and payroll operations on a scale

Key Skills &

Competencies

-  Solid domain expertise in payroll operations and HR processes
-  In-depth knowledge of US payroll statutory regulations and compliance
-  Excellent stakeholder and client management capabilities
-  Strong analytical, problem-solving, and decision-making skills
-  High ownership, accountability, and delivery focus
-  Leadership mindset with ability to manage cross-functional teams

Tools & Systems
-  Oracle HRMS (Payroll, HR modules)
-  SAP SuccessFactors (Employee Central, Payroll)
-  Reporting & analytics tools
- Stakeholder Interaction
-  Clients and business stakeholders
-  Payroll, HR, and Finance teams
-  IT and system support teams
-  Vendors and external partners
-  Internal leadership and delivery teams

Success Metrics / KPIs  SLA and KPI adherence

 Payroll accuracy and error rate

 Compliance and audit success rate

 Client satisfaction scores

 Turnaround time for payroll cycles

 Process efficiency and automation outcomes

Language Requirements

-  English

Ex TCS Employees can’t apply PAN and DOB are required for profile creation

📌 Delivery Manager - Payroll (Hyderabad)
🏢 RJM-NETWORK
📍 Hyderabad