Position - Delivery Manager

Experience - 15+ Years

Location - Hyderabad, India

Portfolio - ~$03M to ~$20M Revenue | Multi-account, cross-service delivery

JOB OVERVIEW

As a DU Leader, you will serve as the single point of accountability for delivery success across a portfolio of client accounts managed from Hyderabad. Unlike a service-line-aligned role, this position spans the full breadth of Jade Global's service portfolio — including Business Applications (SAP, Oracle, NetSuite), Salesforce, Workday, Analytics, Integration, Infrastructure, and AI & Digital Engineering. You will own delivery execution, customer satisfaction, governance, team leadership, and commercial performance across all services within your assigned accounts.

ROLES & RESPONSIBILITIES

Client Engagement & Satisfaction

- Serve as the primary delivery contact for assigned accounts; build trusted relationships with key client stakeholders
- Manage customer cadence including weekly status reviews (WSRs), monthly delivery reviews, and quarterly business reviews (QBRs)
- Own OSAT/CSAT metrics and proactively manage feedback and improvement actions across the portfolio

Delivery Management

- Oversee end-to-end delivery across all Jade service lines within assigned accounts — projects, managed services, and enhancement requests
- Ensure delivery is in alignment with contracted scope, SLAs, and KPIs across a multi-service environment
- Manage RAID logs, resource planning, and issue escalations to ensure seamless delivery execution

People Leadership & Team Management

- Lead, mentor, and develop the offshore delivery team in Hyderabad across all service lines within the DU
- Own hiring,



performance management, and career development — driving retention and engagement below industry attrition benchmarks
- Manage team capacity, bench pipeline, and utilization to meet portfolio delivery demands

Governance, Reporting & Commercial Performance

- Drive delivery governance through structured reporting, dashboards, and executive updates
- Monitor and own performance metrics, financial health (margins, revenue realization), and resource utilization
- Ensure delivery leader overhead is priced and recovered within engagement and managed services models

Growth & Collaboration

- Work closely with Sales, Solution Leads, Practice Heads, and onsite-offshore delivery teams
- Identify and develop opportunities for account growth, contract renewals, cross-sell, and transformation initiatives
- Champion AI tool adoption across the DU; track and report AI revenue contribution within managed accounts

REQUIRED SKILLS & EXPERIENCE

- Bachelor's degree in Engineering, Information Technology, or related field; MBA preferred
- 15+ years of experience in IT services delivery, including 5+ years in a senior delivery leadership or client-facing delivery management role
- Breadth of exposure across two or more Jade service areas (e.g.



Business Applications, Analytics, Integration, Infrastructure, Salesforce, Workday)
- Proven track record managing complex, multi-stakeholder client portfolios with distributed onsite-offshore teams
- Strong commercial acumen — ability to own P&L;, manage margins, and identify growth opportunities
- Excellent communication, stakeholder management, and executive presence
- Experience with delivery governance tools such as Jira, ServiceNow, MS Project, Power BI, or equivalent
- Certifications: PMP, ITIL, or equivalent preferred

Nice to Have

- Domain experience in Hi-Tech, Life Sciences, Healthcare, or Finance industries
- Experience with Agile/DevOps models and AI-led delivery acceleration

WHAT POSITIVE LOOKS LIKE

- Clients proactively want to renew and expand — delivery consistently meets or exceeds expectations across all service lines.
- No delivery surprises — risks are flagged and resolved before they reach the client.
- OSAT and gross margins are consistently at or above target across the portfolio.
- The team is engaged, growing, and proud of the work they deliver — attrition is below industry benchmarks.

WHY JOIN US You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring ideas and suggestions and have them implemented. This is a senior leadership role and a key strategic position within the company, allowing you to make a significant impact on our growth and the success of our clients.

📌 Delivery Manager (Hyderabad)
🏢 Jade Global
📍 Hyderabad