Duties and responsibilities

Clean and service assigned rooms or areas according to established standards and
procedures including making beds, dusting, vacuuming, cleaning and sanitizing
bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area,
room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
Wear safety protection equipment as provided in line with department
regulations and any local legislative requirements
Handle and store chemicals in line with hotel regulations and any local
legislative requirements
Greet and acknowledge guests
Notify supervisor when service is complete so rooms may be sold or occupied.
Report any room unable to be serviced to supervisor according to established
procedures
Report to supervisor needed repairs or unsafe conditions
Follow established safety procedures at all times. Immediately report any
health and safety incident, security breaches, concerns or suspicious
behaviour to the supervisor or manager on duty
Respond to guest complaints, special requests and take action to ensure




guest satisfaction
Monitor and control supplies and amenities, and minimise waste within all
areas of housekeeping
Report, turn in, and/or log all lost and found items according to
established procedures
Work as part of a team and communicate with other departments as per hotel
procedures to ensure excellent quality and service
May regularly assist with deep cleaning projects
May have turndown duties
May assist with other duties as assigned

This job requires ability to perform the following:

Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to
push/pull medium to large

weights/objects
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Able to work alone as well as being a team member
Communication skills used frequently when in

📌 Guest Service Associate Gurugram
🏢 IHG
📍 Gurugram