- Respond to and manage client inquiries with clarity and professionalism, ensuring timely resolution of questions related to transactions, documentation, or platform usage.
- Collaborate across teams to track real estate transactions and ensure documentation meets compliance and quality standards
- Conduct quality control audits on submissions and internal data to maintain accuracy and operational integrity
- Evaluate AI model responses for quality, relevance, and accuracy across different use cases and provide structured feedback
- Maintain high standards for speed, precision, and consistency while performing model evaluations and workflow checks
- Monitor and track operational issues; consolidate inputs from cross-functional teams and route them to the appropriate owners for resolution
- Identify inefficiencies in documentation and workflow processes; propose and support implementation of scalable improvements
- Customer Insights: Analyse customer feedback and data to identify pain points and areas for improvement and translate these insights into actionable product/process enhancements.
- Partner with Product and Engineering teams to support process automation, tooling improvements, and successful feature rollouts
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Requirements
- 2+ years of experience in Customer Service, Customer Operations, or Customer Support—preferably within a fast-paced, high-growth environment (SaaS or startup experience is a strong plus)
- Bachelor’s degree in any discipline
- Exceptional organizational skills and keen attention to detail, especially when managing documentation and internal systems
- Proven ability to collaborate cross-functionally and influence stakeholders at all levels of the organization
- Strong communication skills with the ability to distill complex information and drive alignment across diverse teams
- Comfortable navigating ambiguity and adapting quickly in a dynamic, evolving environment
- Enthusiastic about technology—particularly AI and automation—and how it can be leveraged to streamline operations
- Excellent time management skills with the ability to prioritize and execute multiple tasks under tight deadlines
- Self-motivated, proactive, and comfortable working independently with minimal supervision, while also being a collaborative team player
Job Type: Full-time
Pay: ₹1,000,000.00 - ₹1,200,000.00 per year
Advantages
- Health insurance
- Provident Fund
Work Location: Remote
📌 Customer Support - US Process (Bengaluru)
🏢 MaxHome.ai
📍 Bengaluru
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