Company Description Sadhna.co is a trusted source for guided Hindu rituals and authentic pooja essentials, focused on helping individuals deepen their spiritual practice. The company bridges knowledge gaps around Vedic Hindu rituals and provides high-quality, curated pooja samagri aligned with sacred texts such as the Bhagavad Gita.

Products range from monthly pooja kits and incense to havan cups, japmalas, chant books, holy Ganga water, and traditional clothing, all offered at accessible prices. Sadhna.co values minimalism and clarity, delivering straightforward information and resources for spiritual growth, while engaging with a wider community through online channels and events.

Role Description This is a full-time, on-site Customer Support Specialist role based in Ghaziabad.

The Customer Support

Specialist will respond to customer inquiries across phone, email, and chat, providing accurate information about products, orders, and rituals-related guidance within defined policies. The role includes troubleshooting basic technical issues related to the website or orders, escalating complex problems to relevant teams, and documenting interactions in support systems. The specialist will follow up on open cases, ensure timely resolution, and contribute to customer satisfaction by maintaining a courteous,



empathetic, and solution-oriented approach. Day-to-day responsibilities also include gathering feedback, preparing brief reports on common issues, and supporting process improvements to enhance the overall customer experience.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with a focus on resolving issues promptly and professionally.
- Excellent Interpersonal Skills, including transparent communication, active listening, and empathy in customer interactions.
- Ability to provide basic Technical Support for website navigation, order-related concerns, and simple troubleshooting.
- Sound Analytical Skills to identify recurring issues, understand customer trends, and suggest improvements.
- Proficiency in English and Hindi (spoken and written), with the ability to explain concepts in a simple, respectful manner.
- Familiarity or interest in Hindu rituals and pooja essentials, with willingness to learn and accurately convey product information.
- Previous experience in customer service or call center environments is preferred but not mandatory.
- Comfort working on-site in Ghaziabad, with reliability, time management, and basic computer literacy (email

📌 Customer Support Specialist (Noida)
🏢 Sadhna.co
📍 Noida