Customer Support Executive – Domestic E-commerce Process Company: Teleperformance Location: Mansarovar & Sitapura, Jaipur Process: Domestic E-commerce Role: Customer Support Executive Process Type: Blended – Chat + Voice Work Schedule: 5 days working | 24×7 rotational shifts Job Summary Teleperformance is hiring Customer Support Executives for its Domestic E-commerce process. The selected candidates will be responsible for assisting customers with orders, returns, product-related queries, and issue resolution through chat and voice support.
Key Responsibilities - Handle customer queries through Chat and Voice channels.
- Assist customers with orders, returns, and product-related queries.
- Resolve customer concerns efficiently and ensure customer satisfaction.
- Provide professional and courteous customer service.
- Follow process guidelines and maintain required quality standards.
- Accurately record and update customer information when required.
Candidate
Requirements - Excellent verbal and written communication skills.
- Good problem-solving and customer-handling skills.
- Basic computer knowledge.
- Customer-focused attitude with a willingness to learn.
- Comfortable working in 24×7 rotational shifts.
- Candidates who can work from the Jaipur office are preferred.
Benefits & Growth opportunities - Training and development opportunities.
- Supportive and inclusive work environment.
- Performance incentives and rewards.
- Opportunities for long-term career growth.
- Opportunity to work with a global customer experience organization. Work Details - 5 days working - 24×7 rotational shifts - Blended Chat + Voice process - Work from office - Job locations: Mansarovar & Sitapura, Jaipur Limited positions available. Apply now to start your career with Teleperformance!
Job Types: Full-time, Permanent
Pay: ₹19,000.00 per month
Perks
- Provident Fund
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)