Role Overview

We are looking for a versatile Customer Success & Technical Support Specialist to join our global team. This role is designed for a high-performing individual who excels at multi-channel communication—including tickets, live chat, and direct phone calls—while also serving as a technical guide and public face for our brand during live webinars.

As our primary point of contact for customers in the United States, Canada, and Australia, you will bridge the gap between technical troubleshooting and relationship management.

Key Responsibilities1. Omni-Channel Support

- Ticket Management: Resolve complex customer inquiries via email/ticketing systems (e.g., Zendesk, Front) with a focus on first-contact resolution.
- Live Chat: Handle multiple simultaneous chat sessions, providing real-time solutions with a professional and helpful tone.
- Phone Support: Conduct outbound and inbound calls to walk customers through high-level technical issues or high-priority account setups.

2. Technical Implementation

- Website Troubleshooting: Guide customers through basic website setups, including domain mapping (DNS/CNAME/A Records), SSL issues, and CMS integrations.
- Product Expertise: Maintain a deep understanding of our platform to identify if issues are user-based, browser-related, or backend bugs.

3. Webinar & Training

- Live Presentations: Act as a lead or co-host for regular customer webinars,



demonstrating product features and best practices to a global audience.
- Q&A; Moderation: Confidently handle "on-the-fly" questions during live sessions, ensuring a positive and educational experience for attendees.

Requirements & Qualifications Communication & Language

- Native-level English Proficiency: Must be highly skilled in written and spoken English, with a solid understanding of business etiquette across US, Canadian, and Australian markets.
- Public Speaking: Comfortable being on camera and speaking to large groups (50+ attendees) without script dependency.

Technical Skills

- Web Fundamentals: Working knowledge of HTML/CSS, web hosting environments, and API basics.
- SaaS Tooling: Experience with modern support stacks (Intercom, Salesforce, Slack) and webinar platforms (Zoom,Demio, or Go To Webinar).

Soft Skills

- Problem-Solving: A "find a way" attitude toward technical roadblocks.
- Time Management: Ability to manage a schedule that spans multiple global time zones.
- Empathy: A genuine desire to see the customer succeed and the patience to guide non-technical users.

Job Types: Full-time, Permanent Pay: From ₹200,000.00 per year

Benefits

- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Success & Technical Support (Tirunelveli)
🏢 BLAZERS IO TECHNOLOGIES PRIVATE
📍 Tirunelveli