- Customer Success Manager - AI / B2B SaaS

- Looking for a customer-focused skilled with SaaS/AI product exposure and mandatory US enterprise customer experience.

- Strong skills in customer adoption, retention, renewals, expansion, and AI-driven solutions.

- Customer Success / B2B SaaS / AI Product / US Enterprise Customer Experience

Roles and Responsibility

- Develop and execute customer success strategies to drive business growth and revenue.

- Build and maintain strong relationships with key customers and stakeholders.

- Identify and mitigate potential churn risks to ensure customer retention.

- Collaborate with cross-functional teams to deliver exceptional customer experiences.

- Analyze customer data and feedback to inform product development and improvement.





- Drive the expansion of existing accounts through upselling and cross-selling opportunities.

Job Requirements

- Proven experience in customer success management, preferably in a B2B SaaS or AI product company.

- Strong understanding of customer needs and market trends in the US enterprise sector.

- Excellent communication, interpersonal, and project management skills.

- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

- Strong analytical and problem-solving skills, with experience using data analytics tools.

- Experience working with AI-driven solutions and technologies is a plus.

📌 Customer Success Manager - AI /B SaaS (Gurugram)
🏢 Arborvitae
📍 Gurugram