Position - Customer Service L1

Classification - Voice / Domestic / Travel / Ticketing Operations

Reports to - Team Lead / Manager

Education - 12th Pass minimum, graduates preferred

Location - Goregaon West

Shifts - Rotating Shifts

Days working - 6 days working

● Properly search for air availability and quote itineraries in all fare types and cabins.

● Issuing fresh tickets and creating reservations ● Reissue and revalidation of tickets ● Maintaining accuracy of information given and documented ● Working knowledge of any GDS (Amadeus, Galileo) - Optional ● Manage loyalty related questions from clients ● Update CRM internally ● Able to take email, chat and voice requests from clients

Requirements





Requirements:

● Travel, Tourism / Hospitality experience preferred.

● Minimum 6 months of experience in a call center environment ● Good communication skills with fluency in English ● Experience servicing a Domestic customer base ● Airline, Travel and Resorts experience will be an advantage ● Should be able to read fare Rules & Penalty.

● Able to learn current processes quickly and adaptable to change ● Comfortable making outbound and taking inbound calls

📌 Customer Service - Travel (Goregaon West)
🏢 PEOPLEOCITY
📍 Goregaon West