Position - Customer Service Executive L1

Classification - Voice / Customer Service/ Ecommerce

Reports to - Team Lead / Manager

Education - 12th Pass minimum, graduates preferred

Location - Goregaon West

Shifts - 24x7

Days working - 6 days working

Requirements

● Respond to customer inquiries via Phone, Email and Chat ● Address customer queries related to product, services and vouchers ● Explaining customers, the policies and procedures related to refunds and returns ● Document and maintain detailed customer interactions within CRM ● Coordinating customers concerns with various departments for resolution.

● Offer product and service information to customers, assisting them in making informed decisions.





● Ensuring a positive customer experience ● Any other related tasks needed.

Requirements ● Ecommerce, Product Support experience preferred.

● Minimum 1 year of experience in a call center environment ● Good communication skills with fluency in English ● Experience servicing a Domestic customer base ● Should be able to read Rules & Penalty.

● Able to learn recent processes quickly and adaptable to change ● Comfortable making outbound and taking inbound calls

📌 Customer Service - Shopstacc Process (Goregaon West)
🏢 PEOPLEOCITY
📍 Goregaon West