Key Responsibilities

- Handle inbound and outbound calls/emails, addressing queries related to shipments, documentation, and delivery timelines.

- Liaise with shipping lines, airlines, and internal operations teams to track and update shipment status.

- Verify and process bills of lading, airway bills, invoices, and other required documents for UK imports/exports.

- Manage escalations, resolve delays, and ensure customer satisfaction.

- Ensure all shipments comply with UK customs regulations and company policies.

- Prepare daily/weekly reports on shipment status, customer queries, and resolution metrics.

Required Skills & Competencies

- Excellent spoken and written English.

- Understanding of sea and air freight processes, incoterms, and documentation.

- Ability to handle pressure and resolve customer issues effectively.

- Familiarity with MS Office and freight management systems.

- Work closely with operations, sales, and compliance teams.

Qualifications

- Graduate in Logistics, Business Administration, or related field.

- Prior experience (1–3 years) in freight forwarding or customer service preferred.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Customer Service Executive (UK Process) - Sea/air freight (Coimbatore)
🏢 Dtech Information technology and outsourcing pvt
📍 Coimbatore