- Handle customer enquiries through email, phone and WhatsApp.
- Respond to customer emails professionally and within the required turnaround time.
- Understand customer requirements and provide accurate product, pricing and order information.
- Prepare and share quotations, product details and order-related documents.
- Follow up with customers on quotations, orders, payments and delivery status.
- Coordinate with the Sales, Purchase, Production, Dispatch and Accounts teams.
📌 Customer Service Executive (Mumbai)
🏢 Total Group
📍 Mumbai
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