DESCRIPTION A Bakery Customer Relationship Manager (CRM) involves managing customer orders, handling inquiries across multiple channels, resolving issues, and building customer loyalty
QUALIFICATION A Bakery Customer Relationship Manager needs a mix of business acumen and customer-facing skills, requiring a bachelor's degree in business or a related field, plus experience in customer service, sales, or food/bakery management, coupled with strong communication, leadership, problem-solving, and organizational skills
RESPONSIBILITIES
Establish and Maintain Profitable and Long-Term Relationships with Key Customers
Communicate with Customers to Identify their Demands and Requirements
Plan and Implement Strategies for Customer Satisfaction and Conflict Resolution
Evaluate the Performance of the Sales Team and Oversee Sales Activities
Respond to and Resolve Customer Complaints and Inquiries Quickly and Efficiently
Expand the Customer Base by Cross-Selling and Building Rapport
Identify New Sales Opportunities and Participate in Product Development
Ensure Customers are Satisfied Throughout and After the Sales Process
Research Industry Trends and Give Presentations to Current Customers
Establish and Achieve Customer Expectations and Revenue Goals
Evaluate Feedback from Customers and Perform Business Reviews
Pay: ₹15,000.00 - ₹31,680.72 per month
Benefits
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
📌 Customer Sales Manager (Chennai)
🏢 Needion Solutions
📍 Chennai
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