Company Description IVillage A Family is a sustainable lifestyle brand that manufactures premium, durable, reusable, and eco-friendly hand-stitched products that replace single-use plastic and paper for everyday essentials. For over 9 years, the company has partnered with brands, corporates, retailers, and eco-conscious customers to deliver functional and stylish products such as customizable cloth bags, reusable totes, saree covers, shoe-cover bags, cork diaries, and cork wallets.

These products are designed to reduce waste, lower carbon footprint, and integrate seamlessly into daily life for businesses and households. IVillage A Family operates women-led production units in rural Anupshahr, Uttar Pradesh, positively impacting over 1,800 rural families and training more than 700 women in skilled employment. The company’s mission and vision are centered on empowering rural communities, supporting women entrepreneurs, and promoting sustainable livelihoods through high-quality eco-friendly products.

Role Description The Customer Relationship Management Specialist is a full time, on-site role based in New Delhi. This role is responsible for managing and optimizing customer relationships, including maintaining CRM systems, tracking customer interactions, and ensuring accurate and up-to-date customer data.

The specialist will handle customer inquiries, coordinate with sales and operations teams to support orders and after-sales service, and identify opportunities to enhance customer satisfaction and retention. Day-to-day tasks include analyzing customer trends and feedback,



preparing reports, supporting targeted outreach and campaigns, and collaborating on projects to improve customer experience and loyalty. The role also involves working closely with internal stakeholders to streamline communication, resolve issues efficiently, and contribute to long-term relationship-building with business clients and retail partners.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) skills, including experience with CRM tools and customer lifecycle management.
- Candidates should possess excellent Communication skills, with the ability to interact clearly and professionally with customers and internal teams.
- Candidates should possess solid Analytical Skills to interpret customer data, identify patterns, and support data-driven decisions.
- Candidates should possess Sales skills, including understanding of account management, upselling, and cross-selling within ethical and customer-centric practices.
- Candidates should possess Project Management skills to plan, coordinate, and track customer-focused initiatives and improvements.
- Additional beneficial qualifications include prior experience in customer success or account management, familiarity with sustainable or consumer products, proficiency in MS Office or similar tools, and the ability to work collaboratively in a fast-paced setting.
- A bachelor’s degree in business, marketing, communications, or a related field is preferred, along with a demonstrated commitment to sustainability and

📌 Customer Relationship Management Specialist (New Delhi)
🏢 IVillage A family
📍 New Delhi