Roles and Responsibility

- Develop and implement strategies to improve customer satisfaction and loyalty.

- Collaborate with cross-functional teams to identify and resolve customer issues.

- Conduct research and analyze customer feedback to inform product development.

- Create and maintain documentation of customer interactions and resolutions.

- Train and support internal teams on best practices for customer service.

- Monitor and report on key performance indicators related to customer experience.

Job Requirements

- Minimum 2 years of experience in a customer-facing role, preferably in the insurance or mutual fund industry.

- Strong understanding of customer experience principles and practices.

- Excellent communication and problem-solving skills.

- Ability to work in a quick-paced environment and prioritize multiple tasks.

- Strong analytical and reporting skills, with experience in data analysis and interpretation.

- Bachelor's degree in any discipline; relevant certifications are a plus.

📌 Customer Experience Specialist (Chennai)
🏢 Datacomp
📍 Chennai