Customer Delight Trainer (Gurugram)

Customer Delight Trainer (Gurugram)

20 Aug
|
ETERNAL
|
Gurugram

20 Aug

ETERNAL

Gurugram

Role & Responsibilities

- Conduct training sessions for Customer Delight Associates.

- Facilitate onboarding, process and CX training.

- Deliver engaging learning sessions and activities.

- Assess learner performance and identify skill gaps.

- Provide coaching and feedback to improve performance.

- Create and update training content and materials.

Preferred Candidate Profile

- 3-5 years of experience in Training/L&D.;

- Experience in Customer Service, BPO, Contact Centre, or E-commerce preferred.

- Strong communication and presentation skills.

- Excellent facilitation and classroom management skills.

- Ability to engage and influence learners.

- Solid content delivery and coaching skills.

- Customer-centric and performance-driven approach.

📌 Customer Delight Trainer (Gurugram)
🏢 ETERNAL
📍 Gurugram

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