The Customer Care Executive / Tele caller is responsible for managing customer interactions, generating leads, and maintaining robust relationships with both new and existing customers through calls and follow-ups.
Key Responsibilities
Make outbound calls to potential and existing customers
Handle inbound calls and resolve customer queries
Generate and qualify leads
Maintain and update customer data in CRM software
Follow up with leads and convert them into sales
Handle customer complaints and provide appropriate solutions
Maintain daily call reports and performance records