Role Purpose
Senior Technology Service Delivery Consultant for business operations.
Owns end-to-end technology responsibility across the full client lifecycle —
from pre-sales to steady-state delivery.
End-to-End Lifecycle Ownership
Pre-sales / RFP stage:
Partners with front-end/business teams to respond to RFPs.
Designs differentiated, client-specific technology solutions.
Client onboarding & transition:
Leads technology transition and solution implementation post client
sign-off.
BAU / Run phase:
Runs technology service delivery for the account across the entire
lifecycle.
Core Delivery Responsibilities
Application and infrastructure availability and reliability.
Contractual and regulatory compliance.
Cost management with a transparent focus on margin improvement.
Information security for client and EXL data; ownership of audits and
controls.
Technology Experience Expectations
Strong working knowledge across key platforms:
Cloud technologies
AI and automation
Contact center technologies
Network & telecom




Digital workplace / end-user computing
Understanding of how AI, cloud, and automation enable business value, not
just IT operations.
Stakeholder Management & Consulting Mindset (Critical)
Role requires high maturity in managing multiple senior stakeholders,
including:
Internal front-end leaders
Clients’ CIOs, CSOs, and senior executives
Must demonstrate:
Robust communication and influencing skills
Ability to explain complex technology solutions in business language
Capability to convince stakeholders that EXL’s solution is the best-fit and
differentiated
Expected to act as a trusted advisor, not just a delivery leader.
Value Creation Orientation
Focus on value-based delivery, not effort- or volume-based metrics.
Ability to:
Define explicit value metrics
Measure, track, and report business impact
Articulate technology-driven value to clients and internal leadership.
Relationsh

📌 Avp Technology Service Delivery Noida (India)
🏢 EXL
📍 India