About Pronto:

Pronto is an early-stage startup disrupting the unorganized sector of domestic help by building a trusted and tech-enabled platform for maid services. Backed by marquee investors and driven by a vision to bring dignity, structure, and consistency to the sector, we are building a one-stop solution for urban households to find reliable, trained, and verified domestic help.

Job Role: Cluster Manager - Operations

Role Overview :As a Cluster Manager Operations at Pronto, you will be responsible for managing end-to-end operations across multiple hubs within a cluster. This includes driving supply performance, ensuring service quality, managing field teams, and delivering strong operational outcomes. This role requires a hands-on leader who can manage ground operations, optimize processes, and ensure seamless service delivery while maintaining high standards of partner and customer experience.

What You'll Drive:

- Own day-to-day operations across multiple hubs within the assigned cluster
- Ensure optimal supply availability and manage demand-supply alignment
- Drive partner (Field workforce) performance, productivity, and utilization
- Manage hub teams including Hub Manager, Hub In-charge.
- Monitor key operational metrics such as fill rate, cancellations,



SLA adherence, and service quality.
- Ensure smooth onboarding, training, and deployment of new partners
- Identify and resolve operational bottlenecks at the hub and cluster level
- Maintain discipline, attendance, and compliance across field workforce
- Drive continuous improvement in processes, customer experience, and partner satisfaction
- Coordinate with central teams (Supply, Training, QA, HR) for seamless execution

What We are Looking For:

- 4-8 years of experience in operations, field operations, or workforce-heavy environments
- Strong experience in managing blue-collar workforce / field teams
- Proven ability to handle multi-hub or cluster-level operations
- Strong problem-solving and execution mindset
- Good understanding of demand-supply management and workforce planning
- Ability to work in fast-paced, high-growth environments
- Strong team management and stakeholder coordination skills Positive to Have
- Experience in hyperlocal services / logistics / facility management / gig platforms
- Exposure to hub operations or last-mile operations
- Familiarity with operational dashboards and metrics tracking

📌 Cluster Operations Manager (Delhi)
🏢 Pronto
📍 Delhi